Widerrufsrecht

Right of Withdrawal Under EU consumer law (Directive 2011/83/EU), you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. We offer a 30-day return window as a gesture of goodwill beyond the legal minimum.

How to Return To initiate a return, contact us at [your contact email] within the return window. We will provide instructions on how to send your item back. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent.

Conditions for Return Items must be returned in their original condition, unused, and in original packaging. Sealed software, digital downloads, and items with broken seals are exempt from the right of withdrawal under EU law.

Refunds Once we receive and inspect your return, we will process your refund to the original payment method within 14 days. You will be notified by email when the refund is issued.

Faulty or Damaged Items If your item arrives faulty or damaged, please contact us immediately at [your contact email] with photos of the issue. We will arrange a replacement or full refund at no cost to you.

Exchanges We do not offer direct exchanges. Please return the original item and place a new order.